As a reliable telecommunications partner, we also provide technical customer support. Do you need advice about cable TV, Internet or telephone services? Do you need a new installation, or do you want to report a technical fault?
Steinbrecher has you covered. Simply give us a call or get in touch via email.

Service hotline:

+49 (0)4451 96233-55 (new installations and appointments)
+49 (0)4451 96233-44 (Vodafone fault)
+49 (0)4451 96102-20 (Telekom fault)

Opening hours:
Monday to Friday 8 am – 7 pm
Saturday 8 am – 4 pm




1. New installations and appointment scheduling

Our team in Varel provides advice on new installations and takes care of appointment scheduling. We will work with you to arrange an engineer appointment that fits your schedule.

You can contact us via the service hotline on +49 (0)4451 96233-55.

Our opening hours:
Monday to Friday 8 am – 7 pm
Saturday 8 am – 4 pm

You can also email us at


2. Faults

Do you have a Vodafone fault, would you like an update on the status of your fault or installation or would you like to optimise your Vodafone contract? We are here to help.

You can contact us via the service hotline on +49 (0)4451 96233-44.

Our opening hours:
Monday to Friday 8 am – 7 pm
Saturday 8 am – 4 pm

Or simply email us at:


  1. There is a fault with my cable connection. What should I do?
    Simply give us a call or send us an email and we will be happy to help.

  2. I have already reported my fault to Vodafone. Please could you give me an update on the current status?
    Of course, you can check the current status of your fault with us. Please have your Vodafone order number or customer number to hand.

  3. Who should I inform if my case has already been resolved?
    You can cancel your case/ticket directly through us.

  4. I have questions about an upcoming engineer appointment. Please could you help me?
    We will be happy to answer your questions and show you the Vodafone components that our engineer will need access to in order to eliminate the faults with your connection.
3. On-site technical support

Access to the connection
Please ensure that access to the handover point is not restricted on the day of the appointment. The handover point is usually located in the basement/utility room and looks like this:

Important bar
For safety reasons, the cable system must be included in the potential equalisation bar, so you should keep an eye out for this bar:

If no bar is fitted, we can also retrofit one of these for you. Our engineer will talk to you about this on site.

Upgrading the cable system
We modify the cable network in a way that ensures nobody living in the building (particularly in multi-family buildings) is negatively impacted. If a change is required, another connection can be established in just a few steps. The owner and tenants will not be charged for this work. Here is an example of what a cable system might look like after the upgrade:


1. Information

Dear Telekom customer.
For questions regarding a telephone or DSL fault reported to Telekom, please call +49 (0)4451 9610-220.
For questions regarding a new connection or an appointment to carry out this work, please call +49 (0)4451 9610-139.
Our team in Varel will be happy to help you with this.