As a reliable telecommunications partner, we also provide technical customer support. Do you need advice about cable TV, Internet or telephone services, do you need a new installation or do you want to report a technical fault?
Steinbrecher has you covered. Simply give us a call or write us an email.

Service hotline:

04451 96233-55 (new installations and appointments)
04451 96233-44 (Vodafone fault)
04451 96102-20 (Telekom fault)


Opening hours:
Monday to Friday 8 am – 7 pm
Saturday 8 am – 4 pm

Email

info-varel@steinbrecher-gmbh.de

 

Vodafone

1. New installations and appointment scheduling

Our team in Varel provides advice about new installations and handles appointment scheduling. We work with you to schedule an engineer appointment that works for you.

You can reach us by calling the service hotline on 04451 96233-55.

Our opening hours:
Monday to Friday 8 am – 7 pm
Saturday 8 am – 4 pm

You can also send us an email at HSI@Steinbrecher-GmbH.de

 

2. Fault

Do you have a Vodafone fault, would you like to ask about the status of your fault or would you like to optimise your Vodafone contract? We are here to help.

You can reach us by calling the service hotline on 04451 96233-44.

Our opening hours:
Monday to Friday 8 am – 7 pm
Saturday 8 am – 4 pm

Or simply email us at: HSI@Steinbrecher-GmbH.de


FAQs

  1. There is a fault with my cable connection, what should I do?
    Simply give us a call or send us an email and we will be happy to help.

  2. I have already reported my fault to Vodafone. Please could you give me an update about the current status?
    Of course you can check the current status of your fault with us. Please have your Vodafone order number or customer number to hand.

  3. Who should I inform if my case has already been sorted out?
    You can rescind your case/ticket directly with us.

  4. I have questions about an upcoming engineer appointment. Please could you help me?
    We will be happy to answer your questions and show you the Vodafone components that our engineer will need access to in order to eliminate the faults with your connection.
3. On-site technical support

Access to connection
Please ensure that access to the handover point is not restricted on the day of the appointment. This is generally located in the basement/utility room and looks like this:


Important bar
For safety reasons, the cable system must be included in the potential equalisation bar. Therefore, you should keep an eye out for this bar:



If no bar is fitted, we can also retrofit one of these for you. Our engineers will talk to you about this on location.

Upgrading the cable system
We modify the cable network in a way that ensures that nobody living in the building (for multi-family buildings) is negatively impacted. If a change is desired, another connection can be established in just a few steps. Owner and tenants will not be charged for this work. Here is an example of how a cable system may look after the upgrade:

TELEKOM

1. Information

Dear Telekom customer.
For questions relating to a telephone registered with Telekom or a DSL fault, please dial 04451 9610-220.
For questions relating to a new connection or an appointment to carry out this work, please dial 04451 9610-139.
Our team in Varel will be happy to help you with this.